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Shipment

Shipping costs include handling and packaging costs.

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The cost of shipping varies based on the weight of the products purchased and will be calculated automatically by the shopping cart of our e-commerce that will allow you to keep track of your order. It is possible to place individual orders or purchase one or more platforms.

 

Fast delivery:

  • in 2/3 working days throughout Italy

  • 4/5 working days in Europe

 

If the packaging is in poor condition you can:

  • accept it with reserve specifying in the delivery note that the package is not in good condition;

  • refuse it by notifying the courier and specifying it in the delivery note;

  • contact us by email or call +393386028392.

 

Our couriers guarantee safe shipments and short delivery times!

Shipping for large supplies

Grandi forniture

Are you a distributor? Are you part of a GAS?
Do you want to buy one or more platforms of oil and / or oranges? We apply special prices for you! _Cc781905-5cde-3194-bb3b-136bad5cf58d_

The purchase options designed for customers who want to purchase one or more tables of top quality oil and / or oranges with organic certificates are the following:

 

  • Pallet consisting of 96 boxes of about 10 kg each for a maximum of a single pallet of 1000 kg.

 

  • Pallet consisting of 64 boxes of about 16 kg each for a maximum of a single pallet of 1000 kg.

 

* for large suppliers it is recommended to contact by phone!

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Payments

The following payment methods are allowed: ​

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  • CREDIT AND DEBIT CARD: belonging to the VISA, MASTERCARD, MAESTRO circuits. The withdrawal of the amount takes place exclusively after checking the order, invoicing and shipping of the latter. In case of cancellation of the order, the amount will be refunded to the customer's bank account.

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  • PAYPAL: you will be directed to the secure PayPal page. You can then complete the payment directly from your PayPal account. The amount relating to the order is charged to the PayPal account at the time of order acquisition. In case of cancellation of the order, the amount will be refunded to the customer's PayPal account.

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  • BANK TRANSFER:  select "Manual payment" in the checkout and follow the instructions for sending the BB.

Returns

In compliance with Legislative Decree 21/2014, Sortino Produzioni Bio cannot accept returns of food products. All other non-food items on our site can be returned within 30 working days from the delivery date. However, the products must be returned in their original intact packaging, they must not have been opened or used.

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What should I do to return a non-food product?

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  • Send an email to calogerosortino69@gmail.com inserting in the subject the message "Return request order number: ... (your order number)"

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  • Specify what you want to return.

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  •  Sortino Produzioni Bio staff will evaluate if it is possible by law to open the return (we remind you that it is not possible to accept returns for food products). If your return complies with the legal requirements, you will receive the Return Form via email.

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  • Fill out the Return Form in its entirety and clearly specify the item or items previously ordered that you intend to return.

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  • Attach the Return Form to the package for the courier.

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  • Contact a courier of your choice.

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  • Send the return to the address specified on the Return Form.

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  • Collections can also be made from an address other than the delivery address, just indicate this address to the courier.

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